| 1. Q: Are you a factory or a trading company?
A: We are a professional manufacturer. Our factory has over 15 years of expertise in producing warehouse racking systems and various types of display stands. 2. Q: Where is your factory located?
A: We are based in Nanjing, China. 3. Q: What is your delivery time?
A: Our standard lead time is within 20 days. The exact duration may vary depending on order quantity and specific shelf design requirements. 4. Q: What trade terms do you offer?
A: We typically work on EXW or FOB terms. Other arrangements can also be discussed upon request. 5. Q: Can you produce according to customer designs?
A: Yes, we offer customized solutions and have extensive experience in manufacturing shelves based on client-provided designs. 6. Q: Do you use different materials in your shelf production?
A: While our products are primarily constructed from metal, we also incorporate materials such as wood, titanium alloy, acrylic, and glass for certain accessory shelves or display units. 7. Q: What is the difference between a main rack and an add-on rack?
A: The key difference lies in the upright frame structure: a main rack serves as the starting unit with two uprights, while an add-on rack is an extension unit with only one upright. For example, a 10-bay setup against a wall would consist of 1 main rack and 9 add-on racks. 8. Q: How are the products packaged?
A: Our standard packaging involves flat-packing the shelves with air bubble film or protective film, then placing them in sturdy export cartons. We can also provide alternative packaging options, such as wooden cases, according to customer requirements. | 
